Customer Help

We are dedicated to providing our customers with the best service possible, and we will continue to strive to make Gemwoo.com your first choice for the best products. If you can’t find your answers here, please contact us using the support form on our contact us page.

Where can I find the tracking information for my orders?

Once your package has been shipped, we will send you a notification to the billing email address that you provided at checkout.

Your order information will remain private and never sold to any third parties. Your payment information will be sent through PayPal’s or Stripe’s secured and encrypted connection. No credit card or bank details are stored in our system.

You can check the status of your order by visiting our Track Order page and entering your order number and billing email address.

You can read our refund policy on our Refund Policy page.

If you need to cancel your order, please contact us by completing the form on our contact page. Please keep in mind that we strive to process and ship orders the same day. Once the order has shipped you will not be able to cancel it.

We accept VISA, MasterCard, American Express, and Discover card. We also accept PayPal.

Just signup to our newsletter to receive promotional emails for our latest deals, sales, and updates. Whenever we have a sale or awesome deal, our subscribers will know about it first.